1 reviews | Active since Mar 2017
Edgars online order pathetic!!
<p>I ordered perfume (that showed available on their system) online at Edgars, but NEVER again will I order anything from them, warning to people who wants to order!!! I made the payment on the 1st of March 2017, they confirmed my payment and said I will receive my order within 5 working days. After following up several times they realized they were out of stock and I received an email on 11th of March that they will refund me within 10-15 working days. I’m running out of patience as I almost ordered 2 months ago, no refund yet and after many phone calls to them they running out of excuses…they wanted MY payment immediately and now I’m must wait without reason!!??</p> <p> </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are following up on, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are following up on, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.