Edgars Online Order Messed Up!

To whom it May Concern: This is the terrible experience i have encountered with Edgars online. I ordered 3 ladies watches online on the 2nd of December 2019. The order was placed to be delivered at Ballito Junction Mall instead it was sent to GreenWood Edgars. This was suppose to be gifted to my wife on her birthday which was on the 11th December and i had to buy something else for her because i never receive delivery. I then convinced her that I will get the goods before Christmas, I still never receive delivery which I had to go to an expense once again because the online delivery did not come to the store. I was sent a message from the Edgars store that 1 of the watches was not available and that i would receive a refund. I was very unhappy because when i placed the order the stock was available to me. I only received the 2x watches around 14th January 2020. I spoke to numerous managers/manageress but no one could really help me, some said it was a technical error when ordering online to Ballito Junction it was going to GreenWood Edgars. The 2 most precious days for my wife was spoilt because we never receive delivery on time. I am very dissapointed with the run around that i got with all the time driving around to check if the order was sent to the store.