Edgars Online Order Horror

It's a pity there is no 0 star rating, I am appauled by the service I received from Edgars online, I ordered something online in 2018, paid for it and waited for delivery, i received no communication from Edgars until the 2nd May 2019, I received an email informing me to go collect my parcel, I responded and informed Kevin Mc Bride that i will not be collecting as the parcel is more than a year old, I asked for a refund, then the back and forth of emails started, today it is the 6th June, i still haven't received my money back nor has this Kevin done anything about my complaint. Will someone at Edcon please have the decency to assist me