Edgars Online Order and Tygervalley Store Incompetance

My Order ********** 01. I have placed this online order more than 14 days ago for collection at Edgars Tygervalley. In this time I have not received any communication regarding the whereabouts of my order. I have tried calling the Edgars Tygervalley Store on numerous times, on different days, and no one ever answers. I have even visited the Tygervalley Store after a week to find out about my order, The staff is so *********** and cannot even see the status of the order, Today I try calling the Edgars helpline and was told my order was delivered on 7th June. Can the Tygervalley staff not see this? They keep saying the order has not arrived. PLEASE JUST LET ME KNOW WHERE IS MY ORDER AND CAN I COLLECT OR NOT. PLEASE TRAIN YOUR TYGERVALLEY STAFF ON HOW TO DO BASIC WORK LIKE CHECKING ONLINE ORDERS. THE CALL CENTRE SAYS MY ORDER IS IN THE STORE ROOM YET THE STAFF CANNOT COMPREHEND OR EVEN CHECK FOR IT. NEVER ORDERING FROM EDGARS AGAIN.