Edgars Online not responding

With reference to order: ********** 64 ........... I ordered two of the same denims in size W30/L32 (Waist 76cm); instead I got one 97cm (WRONG SIZE) and the other was correct. On 07/12/2017 I advised Edgars of the above. According to the automated email reply they would respond to me within 48 hours. Now (15/12/2017) it is already 7 days later and despite me requesting feedback twice, they have not bothered to contact me to make arrangement to collect the incorrect item and replace the denim with the correct size, as was ordered and paid for. Kindly collect the wrong sized denim and replace immediately with the correct size for which I have paid.