NT
Namhla T

1 reviews | Active since Dec 2016

24 Jan 2017, 11:36

Edgars Online MUST JUST CLOSE SHOP THEY ARE USELESS

<p>Second review later i am still not happy. After ordering online on the 1st December 2016, i ended up cancelling my order on the 13th December 2016 because it was just taking too long. Even after cancelling the order was delivered to my workplace on the 23rd December 2016 and i was already on holiday. The order was delivered but it was 1 item short and apparently that 1 tem was refunded on the 22nd December 2016, i am yet to see the refund which APPARENTLY takes about 10 working days to process. i then after returning to work returned the other stuff which were delivered after cancellation and to this date (24 January 2016) still no monies have been refunded. The only thing they know is to escalate the call everytime you call and promise that someone will call and they never do call back. I am so sick and tired of calling everyday just to be told that my call will be escalated. I paid cash (via debit card) as i dont have an account with them and i still have to struggle to get my money back. i am yet to recieve any feedback from Edgars, instead the people i speak to are all confused and they dont know what's going on. Edgars just close shop if you do not know what you are doing. Maybe we should start a movement to boycott them as i have seen on their facebook page there are many unhappy people. The service is PATHETIC </p>

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Replies (1)
Edgars
Edgars's reply24 Jan 2017, 12:44
Official

We sincerely apologize for the frustrations caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the refund feedback, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.