MB
Mable B
1 reviews | Active since Jun 2020
11 Jun 2020, 13:16
Edgars online more than pathetic
Absolutely disgusted with the level of service from Edgars online. Placed an order on 2 May for 6 items. Edgars immediately put the transaction through on my statement. On receiving my order 11 June 2020 online one item was delivered , but still the complete purchase went on my account. When contacting Edgars the lady dropped the call on me. When contacting 9 June the guy kept me online for 40 minutes and then dropped the call. Disgusting service delivery
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Edgars's replyOfficial
13 Jun 2020, 16:24Good afternoon Mable, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Customer Experience Team
Edgars's reply13 Jun 2020, 16:24
Official
Good afternoon Mable, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Customer Experience Team