EDGARS ONLINE Missing orders, missing order items, no refunds, no feedback - HORRIBLE SERVICE!

I placed an order on Edgars online on the 28th of August, which was cancelled and has still not been refunded, despite multiple escalations and over 20 calls to follow up. I also had another order that was delivered with missing items and no communication had been sent in that regard - they were also not aware there was an item missing. I also have a third order that they cannot track at all - and noone is giving any feedback, despite numerous calls. There is not even talk of a refund. Why have an online shopping site if you cannot manage one? Your service is nothing short of pathetic. I want feedback on all 3 of my orders - you would be giving me hell if I owed you money.