Edgars Online is Useless

Made a purchase on the 16 December 2017. My account was billed and items were to be delivered. To date i have not received my purchase and have called their online department at 10 times to be given the same story " your query will be escalated and someone will contact you", then they drop the call. Why have anyone in this department in the first place when they cannot provide you with answers!!!! For a company as large as edgars to provide this *********** service. Please close your online store !!!! I guarantee the response to this will be "your complaint will be escalated" This is a mighty long ladder to be continuously escalated for something as simple as an online purchase........disgusted!