NM
Ncami M
1 reviews | Active since May 2018
27 Mar 2019, 20:48
Edgars online, how low can it get
On December 12th 2018 I ordered a skirt from Edgars online and I have not received the skirt until today (27th March 2019), infact I had even forgotten about it. When I check the status of the order even right now it says: transaction processing, I mean how crazy is that!!!
I wasted my time today and called customer service but I was placed on hold for like 10 minutes and the lady that had placed me on hold eventually hung up on me after I wasted a good portion of my airtime. This has been my worst online shopping experience and it's sad that it had to come from Edgars coz I really thought they could do better.
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Replies (2)
Edgars's replyOfficial
28 Mar 2019, 09:10Dear Ncami,
Please accept our sincere apologies for the lapse in service experienced.
Please be advised your query has already been referred to Edgars Wets Street Durban requesting them to confirm the delivery of your order ,as soon as we receive feedback we will advise you accordingly .
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Please be advised your query has already been referred to Edgars Wets Street Durban requesting them to confirm the delivery of your order ,as soon as we receive feedback we will advise you accordingly .
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply28 Mar 2019, 09:10
Official
Dear Ncami,
Please accept our sincere apologies for the lapse in service experienced.
Please be advised your query has already been referred to Edgars Wets Street Durban requesting them to confirm the delivery of your order ,as soon as we receive feedback we will advise you accordingly .
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Please be advised your query has already been referred to Edgars Wets Street Durban requesting them to confirm the delivery of your order ,as soon as we receive feedback we will advise you accordingly .
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
NM
Ncami M's updateReviewer Update
04 Apr 2019, 18:06This issue was sorted out the following day after I posted this review so I was impressed with how Edgars took my complaint serious and acted fast.
NM
Ncami M's update04 Apr 2019, 18:06
Reviewer Update
This issue was sorted out the following day after I posted this review so I was impressed with how Edgars took my complaint serious and acted fast.