Edgars Online failure
<p> </p> <p>Dissapointed in the online service. Purchased produscts on Sunday 08 April 2017. Still havent received my order after I was told yesterday, 12 April 2017 tjat I would receive my order on Thursday 14 April 2017. Going back and forth between the courier service and Edgars online, when I called edgars online on 13April 2017 Edgars said the courier company had my package and I should contact them and courier said they have not received my order. I called online service and they said that if my order does not arrive by today end of working day, I can lay a complaint. The end of working is over and no package has been delivered. Very very disappointed!!!</p>
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Edgars's replyOfficial
18 Apr 2017, 14:38We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team, regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Apr 2017, 14:38
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team, regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
18 Apr 2017, 14:38We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team, regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Apr 2017, 14:38
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team, regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,