EDGARS ONLINE FAIL TO DELIVER!! ********** SERVICE!!

I've had just about enough of Edgars and their extremely poor customer service! I placed an online order on 2/12/2019 and still have not received it despite many follow ups made. No-one seems to know where my order is. I've been promised call backs and escalations but Edgars has failed to keep their promises. I've been forced to deal with uns****ed call centre agents who certainly do not go out of their way to rectify what is wrong. I am now holding on a mute line (they don't seem to have a hold ****ionality!) for a several painstaking minutes for a manager, to no avail. Not once has the call centre agent come back to me to confirm that they are still there and to ask that I continue waiting. This has happened before and I've always had to call back due to this! Absolutely appalled by the lack of service. I've even received an email this past Saturday stating that my order is out for delivery and I will receive it before 5pm. Needless to say, it has not arrived and Edgars online call centre know nothing about it. I have wasted so much of time and have certainly run out of patience. Word to the wise - DO NOT USE EDGARS ONLINE! Edgars, if you care at all about customer service, resolve this matter TODAY! Contact me as there is so much more you need to hear about your ********** service which I do not have enough time, energy or space to share online!