Edgars Online - Disappointing Service Delivery

I am absolutely appalled at the service of the Edgars online order enquiries. I had placed an order on 02.12.2019 and have still not received delivery, nor have I received any e-mail communication regarding the status of the order (which is still on an "Order Confirmed" status online). The order status online is a clear indication of Edgars commitment to fullfill the order, for which I have already been billed. I have sent numerous e-mails, with no responses but the automated one, which promises a response from Edgars in 24 to 48hrs. It has been quite a few "48hrs" later!