1 reviews | Active since Mar 2017

27 Mar 2017, 16:09

EDGARS ONLINE - CUSTOMER SERVICE DEPT ARE USELESS - WILL NEVER BUY FROM THEM AGAIN

<p>I bought a dress from Edgars on line on the 2nd March on the 14th March I had still not received it. When I queried it, I was told its out of stock. One would expect them to call me to advise this and not wait for me to ask. I have emailed daily since, and all is get is a very broken english message, saying that they are waiting for the bank, without even an apology. I have tried to call customer service to speak to a supervisor but you cannot get through to anybody, as soon as you select complaints you get cut off.</p> <p>This is definetly the last time I purchase anything from Edgards on line. They have no idea what customer service is, and its more frustrating that there is no escalation point.</p> <p> </p>

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Replies (1)
Edgars
Edgars's reply27 Mar 2017, 17:22
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Do not hesitate to contact us on ***Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.