Edgars Online Customer Service atrocious

Of all the online platforms that I have shopped at, the Edgars Online store is BY FAR the worst. On 30/10 I placed an online order with them. They provide an email address only to query orders. I have sent a number of emails to find out where the order is and when it will be delivered and I have yet to receive any response. Based on the this experience, I now fully understand why colleagues who had previously shopped at Edgars online were intensely negative about their experiences.