Edgars online customer care

Edgars customer care is really really useless.

I've finally managed to get a hold of them after many attempts and them just dropping a call when you can clearly hear them picking it up. That's after waiting 7 min and listening to both the waiting rings. (Ticket system doesn't work only the no-reply reply. The 011 number gives a alrm tone for 10sec and then drops so no help there.)

When I got a hold of one of the agents there she helped me regarding my shipment and said she would find out/ escalate it and they will call me back as she said as well the customer isn't supposed to follow up. So yet I'm calling again.

My shipment was marked that it was with the carriers and as per the lady it is their in-house carriers. A lady from the ***** department called me as well over the weekend and said as well that she will escalate it through to the Online department which I still have not heard from.

So from both the customer care department and the "online special department", no one has any answers or feedback. As usual, you won't get a manager nor a supervisor (that should be able to answer you, but too afraid to talk to customers) are able to assist.

So EDCON/Edgars you really need to assist now. You were always a top performer in my online experience but you are slacking a ffff load. I never had to deal with customer care but here we sit, a customer not getting answers.