Edgars Online - Communication and Delays

Dear Edgars

Did you know UP TO 3 weeks means 3 weeks Max?

Placed an order on 5 May as a gift for delivery and I can understand delays because of backlogs and so but would really have helped had you communicated.

Not wait for me to call you after more than 3 weeks to follow up to be told you'll escalate it and I'll get a mail with feedback (which I didn't) then log a call on your website with an automatic response saying you'll get back to me in 48 hrs and then when I log in my order was cancelled. NO COMMUNICATION again.

Please refund me so I can buy another gift, yes it was a gift not a luxury item for myself - feel free to direct message me.