EDGARS ONLINE, CLUB CARD AND ACCOUNT PROBLEMS

I have been trying for 4 years now to get my access details from the call center, as well as getting my club benefits card activated. Until today I still have not achieved anything. Every time I get given a new number to call or the call center does not provide the necessary help to me. Apparently its my fault for not phoning the correct numbers - but keep in mind I have received the wrong number from the consultants each time, or some of the numbers don't eve exist when I try to phone them. My account was debited without my authorization, who knows where they got my details from. What a waste of time. I will have to cancel my account. I would rather buy somewhere else where you receive better service.