Edgars online can't be bothered.

I placed an order order with Edgars online store on the 7th of January and opted for the click and collect from Forrest Hill branch. They informed me that the delivery turn around time is 5 to 7 days. My order was dispatched on the 8th of January. It is now 10 days later and still I haven't received my order. I have phoned 4 times already where I spoke to Steve and later Katrina in the call centre. No one knows where my package is or how much longer it will take before I get it. They both said someone would get back to me but never did. I have also sent an email to address on the order confirmation explaining my situation. Also never heard back anybody. My account has been deducted and no product. No very good service at all.