Edgars Online a Sham

On 29 November 2019 I purchased a men's fragrance online. I received the incorrect product and invoice on 5 December and ever since then I have not received what I ordered or my money back!

I have called the "customer service centre" more than 20 times, each call lasting more than 20 minutes and generally the call will cut at 30 minutes so you have to start the whole process again. Not one person at the call centre was able to assist in any way, despite being told that my complaint had been "escalated".

I have tried emailing but all I get is automated responses. The last email I received from Edcon CeoDesk <***> was on 29 December asking for confirmation that I had received the correct parcel. Totally ridiculous that no communication on my complaint has been tracked by Edgars. What was the point of even logging a complaint? Why bother giving reference numbers when you do nothing with them.

Taking to Facebook didn't help either, just more useless apologies and commitment that they are following up.

To date I have not had any formal resolution.

You should shut down your online buying as you are clearly not capable of running it as I have seen multiple complaints about this on Facebook.