Edgars online

I bought shoes on the Edgars online store on 2018-03-22 and chose the option where it should be delivered at the Edgars store in Potchefstroom. On the website it said it will be delivered in 4-7 working days. It is 2018-04-11 and I have not recieved my shoes yet. On the website at the delivery information it said I will be notified if there is any delay and I have not recieved any notifications. I called Edgars customer service and was cut of twice and the third time they said they will call me and they still have not done that either. I have paid for the shoes and I still did not get my order. I am very disappointed in Edgars.