SD
Shantal D
1 reviews | Active since Aug 2016
17 Aug 2017, 13:17
Edgars Online
So I bought about 7 baby outfits online, I was sent an sms on the 01/08/2017 to say 1 item was out of stock and i will be refunded. I haven't seen my refund as yet. i have tried to open an account with your group and was declined, i cant understand why when Truworths gave me an account with no hassles. Terrible service. You don't even deserve the 1 star that i have given you.
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Replies (2)
Edgars's replyOfficial
18 Aug 2017, 09:45We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Kindly furnish us with the order number so that we may be able to assist further. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply18 Aug 2017, 09:45
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Kindly furnish us with the order number so that we may be able to assist further. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's replyOfficial
18 Aug 2017, 09:45We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Kindly furnish us with the order number so that we may be able to assist further. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply18 Aug 2017, 09:45
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Kindly furnish us with the order number so that we may be able to assist further. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,