Edgars online
<p>I have recently placed multiple orders with edgars online and the orders always arrive incomplete and every time you call the call center for help all they do is give you a ref number and they send an email to the online diversion and they never call you back and then you have to keep on calling but the query never gets sorted out , its becoming a pain and stressful , how can they charge the item to your account and not send it? And the item is available online</p>
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Replies (4)
Edgars's replyOfficial
27 Jul 2017, 09:51
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update Kindly furnish us with the order number on ***in order for the matter to be handled accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply27 Jul 2017, 09:51
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update Kindly furnish us with the order number on ***in order for the matter to be handled accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's replyOfficial
27 Jul 2017, 09:52
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update Kindly furnish us with the order number on ***in order for the matter to be handled accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply27 Jul 2017, 09:52
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update Kindly furnish us with the order number on ***in order for the matter to be handled accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
's updateReviewer Update
27 Jul 2017, 17:49Hi i am tired of receiving reference numbers and not getting any help , i find truly dishonest how Edgars can chargr the items to my account and not sent them , and what is more disappointing is thay the item is still available online , if there was no item at the time that i have placed my order , it was Edgars duty to email or call and let me know but no did , If the item iw still available online , I don't see why Edgars did not send it to me , i will be wait for a call but im afraid I'll wait forever since no one ever calls when a customer needs help
's update27 Jul 2017, 17:49
Reviewer Update
Hi i am tired of receiving reference numbers and not getting any help , i find truly dishonest how Edgars can chargr the items to my account and not sent them , and what is more disappointing is thay the item is still available online , if there was no item at the time that i have placed my order , it was Edgars duty to email or call and let me know but no did , If the item iw still available online , I don't see why Edgars did not send it to me , i will be wait for a call but im afraid I'll wait forever since no one ever calls when a customer needs help
's updateReviewer Update
27 Jul 2017, 17:53Hi i am tired of receiving reference numbers and not getting any help , i find it truly dishonest how Edgars can charge the items to my account and not sent them , and what is more disappointing is that the item is still available online , if there was no item at the time that i have placed my order , it was Edgars duty to email or call and let me know but no one did , If the item is still available online , I don't see why Edgars did not send it to me , i will be wait for a call but im afraid I'll wait forever since no one ever calls when a customer needs help
's update27 Jul 2017, 17:53
Reviewer Update
Hi i am tired of receiving reference numbers and not getting any help , i find it truly dishonest how Edgars can charge the items to my account and not sent them , and what is more disappointing is that the item is still available online , if there was no item at the time that i have placed my order , it was Edgars duty to email or call and let me know but no one did , If the item is still available online , I don't see why Edgars did not send it to me , i will be wait for a call but im afraid I'll wait forever since no one ever calls when a customer needs help