1 reviews | Active since Mar 2017

06 Mar 2017, 14:50

Edgars Online

<p>This is the worst experience I have ever had, I purchased a few cloths online on the 09/12/2016 and only received my order on the 20/12/2016, however it was a wrong order which belong to some lady from Chatsworth in Durban and I am in Midrand.</p> <p>I have called Edgars, emailed them on continues occasions but am not getting any assistance, two weeks ago I spoke to a lady from the Edgars Customer Escalation Team she advised that the courier will come pick up the wrong order, however an still waiting, I am really disappointed I didn’t expect that from such a well-known store, I feel like they should only make the online store only be for collection, because they are not able to maintain their online store.</p>

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Replies (2)
Edgars
Edgars's reply07 Mar 2017, 13:42
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the collection of teh incorrect order delivered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply07 Mar 2017, 13:42
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the collection of teh incorrect order delivered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,