Edgars now RCS not able to close an account for months?

My husband Adrian Denver Lotters has had his Edgars account for 27 years and has never had an issue.

He then decided to close this account due to the fact that the closest store to us closed down and also he didn't need this account.

At the end of August he then went to Tokai Edgars and proceeded to ask them to close the account and then settled the outstanding balance. This never happened and my husband went back a month later and was told by a different consultant on the phone that he is still being billed for insurance even though they made a note that this account should be closed and not put on hold. He was then promised that this will be reversed and account closed. My husband then received a sms saying that is account is in arrears but according to us this cannot be as the account was settled and closed.

On the 6th November my husband went into the store at Tokai was kept on hold with no answer from any consultant to assist with this account. Again on 09th November a sms saying his account is in arrears for two months.

This is absolutely ridiculous that a simply instruction can not be followed. The in store employees where unable to assist because this was something that RCS had to complete and clearly they had no interest as they didn't even bother to pickup a phone after holding on for more than 45minutes.

If this is the way RCS plans on running Edgars I'm sure my husband is not the only one in this predicament. The last thing he wants is the get a bad credit rating due to incompetence's from RCS employees.

Kind regards, Elrika Lotters