Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

13 Mar 2018, 11:31

Edgars not updating ITC

I had an Edgars account that ran into arrears for some time. I settled the full outstanding amount on the 26th Feb by paying Edgars directly and sending proof of payment immediately to their debt collecting agency VVM. Every 2nd day I phone VVM to follow up - as I'm monitoring my credit profile with ITC. The balance is still reflecting as outstanding and it says NU no update from Edgars. It needs to reflect as paid in full in February and that the account is closed. According to VVM the delay is from Edgars side, they've also escalated it from the 2nd March 2018. I feel it's ridiculous to wait this long for a paid up letter and up to date info reflecting with the credit bureau.

0
Replies (4)
's update14 Mar 2018, 16:40
Reviewer Update
Still no response, no contact, not a telephone call or email relating to my problem !!!!
Edgars
Edgars's reply15 Mar 2018, 11:19
Official

thank you for making contact with us .Please contact VVM as there is still a balance on the account therefore we cannot assist with the credit profile update

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

's update15 Mar 2018, 11:41
Reviewer Update
What ?? Is this an actual response ?? VVM is YOUR appointed service provider for this. I have spoken to VVM every 2nd day regarding this - they have advised me that the delay is from Edgar's side - as there are adjustments to be made on the settlement offer that was offered to me which I paid on. I mean really - you don't even take the courtesy of making contact with me directly or to ask me, but just make it an assumption and then tell MEEEEEEEEE to resolve it
's update19 Mar 2018, 08:45
Reviewer Update
And another week has gone by with no feedback or update - VVM is saying the delay is in your side.