EDGARS NOT LIFTING THE BLOCK ON MY ACCOUNT

On 28 February 2015 a posted about my frustration with Edgars regarding them not refunding me which were a result of me overpaying my account under debt review. Finally, on the 13th of March 2015, they refunded me. Now more than 3 months along the line, my account is still blocked. Even though I am no longer under debt review and even though all necessary documentation was sent to them. Still there is a block on my name, and I can't open a new bank account because they are doing nothing to lift this block of my name. Why? This account was finished almost a year ago, Form 19 was sent to them, why nothing gets done about it???