1 reviews | Active since Jul 2011
Edgars not honoring vouchers for non club members.
I recently received an sms from Edgars indicating I have a voucher of R150 off a spend of R600 or more, with a code to redeem before 2nd Sept.
Visited Edgars Cornubia Mall today, and picked a few items. On the first visit to the teller, the teller advised I am about R50 short to qualify for the voucher, and needed to pick something else to qualify, so picked another item. When I went back, the exact same teller says I don't qualify as I'm not an Edgars club member! This was a real waste of my time!
I also received another email communication from Edgars - is this also a **** to get me to buy items to this value and not Edgars will not honor the voucher?
"This voucher may only be used exclusively for online purchases. Voucher valid until 30 September. Enter this voucher code at checkout and get R100 off your next purchase of R500 or more. "
Why is Edgars sending clients communication for vouchers we do not qualify for in the first place? I will not be visiting Edgars if this is the type of ethics you have towards your clients.
Also would advise Edgars clients who are not club members to ignore Edgars communication regarding vouchers as Edgars are not honoring them.
Thank you for sharing your experience with us. We apologise for the inconvenience and disappointment caused to you wit h the Edgars club Red carpet vouchers which is exclusive to club members .The reason for the sms being sent to you is because you were a previous club lifestyle member .The second communication is for online purchases only as the prices online is not the same as in store . We thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for sharing your experience with us. We apologise for the inconvenience and disappointment caused to you wit h the Edgars club Red carpet vouchers which is exclusive to club members .The reason for the sms being sent to you is because you were a previous club lifestyle member .The second communication is for online purchases only as the prices online is not the same as in store . We thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
