VD
Vishal D

1 reviews | Active since Jul 2011

01 Sept 2018, 11:12

Edgars not honoring vouchers for non club members.

I recently received an sms from Edgars indicating I have a voucher of R150 off a spend of R600 or more, with a code to redeem before 2nd Sept.

Visited Edgars Cornubia Mall today, and picked a few items. On the first visit to the teller, the teller advised I am about R50 short to qualify for the voucher, and needed to pick something else to qualify, so picked another item. When I went back, the exact same teller says I don't qualify as I'm not an Edgars club member! This was a real waste of my time!

I also received another email communication from Edgars - is this also a **** to get me to buy items to this value and not Edgars will not honor the voucher?

"This voucher may only be used exclusively for online purchases. Voucher valid until 30 September. Enter this voucher code at checkout and get R100 off your next purchase of R500 or more. "

Why is Edgars sending clients communication for vouchers we do not qualify for in the first place? I will not be visiting Edgars if this is the type of ethics you have towards your clients.

Also would advise Edgars clients who are not club members to ignore Edgars communication regarding vouchers as Edgars are not honoring them.

0
Replies (3)
VD
Vishal D's update02 Sept 2018, 15:56
Reviewer Update
Edgars responded today... "In response to the query regarding the R150 off a spend of R600 or more in store voucher, we regret to inform you that we are unable to assist due to the fact that the voucher expires today" The expiration of the voucher has no bearing to my complaint.
Edgars
Edgars's reply03 Sept 2018, 09:24
Official

Thank you for sharing your experience with us. We apologise for the inconvenience and disappointment caused to you wit h the Edgars club Red carpet vouchers which is exclusive to club members .The reason for the sms being sent to you is because you were a previous club lifestyle member .The second communication is for online purchases only as the prices online is not the same as in store . We thank you for your valued custom.

***/GO

Kind regards

The Edgar's Customer Experience Team

VD
Vishal D's update03 Sept 2018, 09:50
Reviewer Update
Does it even make sense for Edgars to clients a voucher that is not applicable to them? It is a waste of our time and frustrating to end up at a teller with items to pruchase and then be told we dont qualify!