1 reviews | Active since Aug 2016
Edgars not honoring policies
<p>I have had my Edgars account for years. For years I was also paying for an account protection plan, as I thought it makes financial sense. Should anything negative happen to your income, at least you'll be covered.</p> <p> In January this year I was retrenched. I immediately went to my local Edgars branch, and handed in the necessary documentation as requested. I also made sure that my account is fully paid up to date when I handed in the documentation, and informed Edgars that I expect my account protection policy to take over my payments. I do understand that this policy that was sold to me (Account Protection Plan) is underwritten by a third party ensurer, however, I did not take out the policy from them, but from Edgars.</p> <p> </p> <p>I am unemployed for eight months now, and my account protection plan still didn’t cover my account as was promised in the event of retrenchment. </p> <p> I was just contacted informed that my account was handed over for collection.</p> <p> Edgars are quick to sell policies, but refuse to honour their agreements. </p> <p> </p>
Thank you for bringing this matter to our attention regarding your Account Protection Plan.
As per our discussion we will follow up with Newcastle as well as Hollard and provide you with a resolution.
We do apologise for the inconvenience caused to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience
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Thank you for bringing this matter to our attention regarding your Account Protection Plan.
As per our discussion we will follow up with Newcastle as well as Hollard and provide you with a resolution.
We do apologise for the inconvenience caused to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience
***
