Edgars not getting back to you, worst service ever

Every month im making the minimum payment on my account, but since last year i do not get invoices, i did buy a jacket but must be finished paying for it, so i phone the account department and it is an automated call, i have a credit of A couple of rands, so i decided to close the account, send them an email on the 15th of October, got a reply that they received my Email, since then, i have not received any emails regarding the closure of my account, have send an email a week later and request that so.eone get back to me regarding the closure and receive an automated email again that says they received my mail, this is Pathetic. The day i opened the account more that 5 years ago i did my part to give everything they needed for me to open the account, now i must struggle to get it closed, this is pathetic