yR
yanga R

1 reviews | Active since Jun 2015

06 May 2019, 17:06

Edgars not doing enough to stop *****

********** account was opened under my name. Edgars is unable to give me proof of purchases as a result I am to open a case SAPS.

0
Replies (3)
Edgars
Edgars's reply07 May 2019, 10:51
Official
Dear Yanga

Thank you for making contact with us regarding this ********** account.
Kindly  note that once the dispute claim form is received we investigate the ********** account and provide feedback to our customers. Kindly email us the letter that you received from us for further investigation and feedback will then be provided to you.
***/GO

Kind regards

Edgars Customer Experience Team
***
Edgars
Edgars's reply07 May 2019, 11:11
Official
Dear Yanga, 

Thank you for bringing the above concerns to our attention.

Kindly note Edcon as a process in place for Dispute cases.

Therefore you need to draft an affidavit confirming the ***** incident , copy of your certified ID and visit your most convenient store to fill dispute forms.

Our *****s team will investigate and resolve your dispute case.

Reference number generated for this query is:
***/GO

Kind Regards
The Edgars Team


yR
yanga R's update14 May 2019, 08:08
Reviewer Update
My issue, is unresolved.