Edgars not displaying payments.

I have settled my account with Edgars more than a month ago. I have phoned in just after the first call and provided all the detail of the receipt. Someone would have phoned me back in 48 hours. Its been 1 week and 1 day and i have only received call to pay and not regarding payment that did not post. I went into the store 4 days after the call, and confirmed that all the detail was not captured as per the conversation I had with the consultant. My credit bureau has now been updates as not paid. I have phoned again today after the collection call and after holding for +-8 minutes, the call was dropped. I want my account closed today and I want all main credit bureau's (Transunion, Experian, XDS) updated today.