Edgars not customer friendly.

Edgars call centre agents need to be trained. My dad recently wanted to close his account. He has been struggling since 25 January 2021. When he calls in, he is transferred from pillar to post and then eventually the call is dropped. He is a pensioner, he uses his own airtime to contact Edgar's call centre because he owes them absolutely nothing and wishes for it to stay this way. Edgars never struggled to take his money each month so why should he struggle to close this account?