EDGARS NOT CORRECTIONG STATEMENTS AND PROVIDING FEEDBACK!!!

I have had NO Response yet!!

I have had an Edgars account for over 10 years and have never had never been treated as poorly as present. I have sent 3 e-mails(15/10/2020) after having Two telephonic correspondence(my account and minimum 30min) regarding my account. I Received an account on 13/8/2020 - dated 31/7/2020 which indicated that my balance was R260.86 and payment was due 11/9/2020 I paid my account IN FULL on 31/8/2020 - amount R260.90 (have attached the accounts and proof of payments to my emails to Edgars)

Received another account on 15/9/2020 - dated 8/9/2020 showing the payment BUT with a CLOSING BALANCE OF A SERVICE FEE of R29.96. - PRINCIPAL CREDIT ADJUSTMENT R0.04 CR! NO SERVICE FEE can be charged on an account with a R0 balance!! I send an e-mail on 18/9/2020 at 14:48 and enquired about this.( edg******* as per statement)

On 25/9/2020 I phoned the ***number and spoke to Yolanda@RCS regarding this matter, as I have not received any feedback yet. She told me that it was a system error and is being rectified after she spoke to her manager. She also said she logged a complaint with her manager as I had no feedback on my e-mail yet but cannot cc me in the e-mail as it is company policy. NO FEEDBACK received after that??

I received an account (15/10/2020) AGAIN ADDING another service fee of R30.00 and showing that I am R60.15 outstanding!! I immediately sent my SECOND e-mail to edg*******. I also phoned again ***and spoke to Susan@11:48. I had to hold for 30min while she had a look at my account, which is also ridiculous! She came back and said that her manager (Menzi Tshimanzi, not sure about the spelling) said that I did not pay my account in full and that is the reason why I have been charged with a service fee again. They cannot assist me and I need to send an e-mail with my proof of payment to edgarspayments to reverse the service fees and clear my account!

This is really RIDICULOUS! Please rectify my account to show that my balance is R0!!!!! PROVIDE ME WITH PROOF OF THIS AS WELL AS FEEDBACK. These are the things that will make me close my account after more than 10 years!!!

Regards Lorraine Paterson ***