Edgars not closing account.

I closed my account at Edgars on 16/10/2020 after I went to Edgars to pay the entire outstanding amount on my account. The person on the phone confirmed that my account was closed as well as all the other services I registered for but never used.

On 12/11/2020 I received a statement from Edgars indicating I have an outstanding amount for purchases, insurance and other services totalling about R110.

I sent an email to the address provided on 12/11/2020, but still have not received a response from them.