JS
Jessie S

1 reviews | Active since Nov 2010

05 Aug 2015, 07:49

EDGARS - NONCancellation-Airtime Subscription

Hi<br> <br> Somehow, along the line of buying Vodacom airtime through Edgars, I managed to sign up for a a pay as you go subscription of R41.50, which now comes off my Edgars account every month.<br> <br> I discovered this when I paid off my account, and the following month I owed R41.50. I phoned to cancel the subscription, and was told that the cancelations departmentt could not receive incoming calls they would call me back. I called again 2 days later and was told the same thing. My first call was logged on the 14th of July, and I am yet to receive a call. When I went in to an Edgars branch I was told that they could not help me. I had to phone the 0800 number.<br> <br> EDGARS, please advise when this will be sorted out. This is theft, and I am not paying another month for something I DO NOT WANT!!!<br> <br> Thank you<br> <br> Jessie Swart<br>

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Replies (1)
Edgars
Edgars's reply06 Aug 2015, 12:38
Official
Hello JessieS,

Thank you for raising your concerns with us. Please note the Air time subscription has been cancelled. We apologise for the inconvenience caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,