Edgars - Non-Service

Yesterday called Edgars at Customer Care - 13h50 and spoke to a very rude consultant. My Mother passed away in January and was calling to notify them and ask what documents were required. The Consultant (didn't get her name as she spoke very quickly) seemed as though she were in hurry to get me off the line, she asked me to send relevant documents and proceeded to provide the email address so quickly I had to ask for it to be repeated and then spell it out with her. Clearly she is in the wrong position, no empathy, just rudely told me what was required, when I asked after the Thank You points - she said "these will be forfeited" - really, if there were any, she didn't even bother to check and could clearly hear I was unimpressed, no problem to her, she said goodbye and there went the phone. Are these Consultants not provided with training, obviously not. Why should I be bothered to do anything at all if this is the attitude.