Edgars non-existant and non-accessible account department

On 20 July I accidenlty paid R5861.21 into my edgars account instead of the montly installment of R586.21. I immediately got tried to reverse the payment through my bank but was advised that they do not have a 3rd party agreement with Edgars to reverse EFT payments om their customers behalf. So I called edgars contact centre on Monday, 23 July am spoke to Ngobile who advised that I have to sent a letter of request, ID Copy and proof of payment to ********** I askes if she could please escalate this request for me as my bond payment is now stuck at edgars. She advised that she will as soon as she receives my email.

I then called back on Tuesday, 24 July to check on my request and if it was escalated. I spoke to Gugu who advised that the contact centre can't get ahold of the accounts department directly and there is no way she can escalate this as it ia still within the 48hour SLA. But that refunds take up 20days to process. Now I'm proper stressed. The bank won't understand that my bond payment is 20days late.

I called back today on 26 July and spoke to Pauline who advised that the accounts department has not yet looked at my request but that she can try escalate it to her manager Sandile for escalation to the accounts department. She also gave me the number to the complainnts department as ***which turns out to be online purchases instead. Now I'm losing patience. Speak to Tsholo who explains her department and that she ha snothing to do with accounts and the most she can do is escalate to her manager Kethiwe. But thank God is actually transfers me to Kethiwe. I explian my whol story to her and she tells she will escalate directly to one of the managers at accounts either Indoda or Portia who will then call me backk today to give me feedback.

Can just one human being within this machine called Edgars try to empathise with me and try get ahold of this illusive accounts departments that seema to be so shielded from customer interaction.

But you dare try to have the audacity to owe money on your account and they some how have capacity to call you every day to find out when payment will be made.