OC
Ondene C
1 reviews | Active since May 2020
12 Jun 2020, 11:40
Edgar's non delivery
I have been trying to close my Edgar's account since 10 March. I paid my account in full. I've been 5 times to Edgars Cresta, made phone call to head office each time, I've sent 2 E Mails to the manager Mr Nqwenya and now I've just received a phone call to say my account is in areas of R202 for monthly charges and that I never requested my account to be closed. I am blatantly angry and annoyed now due to the incompatance of the head office staff: Suna, Thelma, Sipiwe, Tebogo and Tumelo for not doing their jobs as asked on numerous times.
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Edgars's replyOfficial
16 Jun 2020, 16:06Good afternoon Ondene,
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Best regards,
Edgars's reply16 Jun 2020, 16:06
Official
Good afternoon Ondene,
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Thank you for taking time to write to us. Kindly be advised that we have escalated this matter to our accounts department for assistance. Your reference number is ***/GO and will get feedback within 48 working hours. Apologies for any inconvenience caused. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm Regards,The Edgar's Team
Best regards,