Edgars - No statement, but they kept harassing me for payment

Item: Edgars
Rating: 1
Author: Anthony C

For months I had been asking Edgars to send me a statement of my account.

They kept on calling me to inform me that I had an outstanding balance.

Each time they called, I requested that a statement be sent through to my email as well as the banking details to make payment.

I never received a statement until the last call. The statement had incorrect address - I live in Observatory. They had put Obsivity as the suburb in the address line.

I since paid the outstanding amount, but my credit score has been negatively affected.

I would like to be contacted with a solution to removing any negative scoring.

Helpful (0)

Replies (2)

Edgars's replyOfficial

07 Jun 2019, 08:34

Dear Anthony

Thank you for making contact with us regarding the non -receipt of statements.
We apologise for the frustrations caused to you . We have amended your address and will ensure going forward that you receive your statements.

***/GO

Kind regards

Edgars Customer Experience Team
***

Edgars's reply07 Jun 2019, 08:34

Official

Anthony C's updateReviewer Update

07 Jun 2019, 12:22

Dear Edgars,

Thank you for your prompt response.

However, you have not addressed my primary request, and reason for writing the review, at all in your reply: "I would like to be contacted with a solution to removing any negative scoring."

Anthony C's update07 Jun 2019, 12:22

Reviewer Update