Edgars-No customer service

I did an online order from Edgars on the 12 May, I received an email confirming my order and confirming payment. It is the 1st June and I have not received my order. I have phoned the online department numerous times as I get absolutely no feedback, I have even emailed Edgars info, absolutely no response. On Friday when I called my details were taken and I was advised that a manager will call me today (Monday) and still no call. When I called the call center now I was advised that the online department is not working today and I will be called in 48 hours (the same as the automated email responses and you still don't get a response on your email)

I still have no idea if or when I will receive my order. Terrible service.