1 reviews | Active since May 2015
Edgars No Assistance
So I have now been a paying Edgar's client for the last 5 years and must say the service one gets at the branches are really pathetic.<br> <br> I have given my Card to my wife so that she can buy clothes at the store, and when she got to the till they said no she can not purchase the goods due to the card holder not being their or they need a letter and copy of my I.D. confirming that she can use my card.<br> <br> We go through the process and I give her the letter and copy of my I.D.<br> <br> Then when she goes back the following day to purchase the goods they refuse to put it through and states I have to be their to sign it off.In this time no one can advise us what to do so that she can use my card to by clothes.<br> <br> They actual just sent us in circles for no ..... reason.<br> <br> I have been a loyal customer and can not believe one gets treated like this it is utterly pathetic, and i will probably not get a response to this complaint either.<br> <br> I hope someone can assist me
It is with great displeasure to hear of the overall unpleasant experience. That is certainly not the type of service that indicates our standards as a promise made should be kept. However, that is an exception that a store can make. Please visit the store with your wife and her ID copy, proof of residence and make her a dual card that will be linked to your account.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
It is with great displeasure to hear of the overall unpleasant experience. That is certainly not the type of service that indicates our standards as a promise made should be kept. However, that is an exception that a store can make. Please visit the store with your wife and her ID copy, proof of residence and make her a dual card that will be linked to your account.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,