Edgars no answers.....

My mother has an Edgars account, I made three payments on her behalf via ABSA into the Edgars account. I have struggled for the past month with Edgars as they seem to have found the last payment but not the first two. They are charging interest, but i do nto get an answer. I have sent them an letter from ABSA stating into which account the money was paid several times, each time i just get a reply saying the account is no long with collections. What does that mean? I have phone there customer care department, went through all the prompts just to wait and wait and then finaly to hear I must rate their service. What service? I have even gone to an Edgars shop, where they also just put me on the line with customer care, and again just asked to rate their service.

When i enquired about closing the account, they were quick to tell me I must first settle the outstanding balance of R 700 odd rand, but in actuall fact, I have paid more and they should be paying me back. IF you log a query it takes them a number of days to reply with an answer that does not answer your questions.

Totally understand why they are struggling.