CE
Chaim E

1 reviews | Active since Aug 2017

12 Jun 2018, 11:39

Edgars new slogan: Pass the buck

I used to enjoy benefits on the old 'purple card' rewards system that Edgars phased out. The new 'Thank U' rewards card system has totally failed me. I have been dealing with an issue since mid-February where all my many, many thank u card points were suddenly wiped out. No matter how many people I have spoken to, and no matter how many times I have tried to get answers, get my points reinstated or get some clarity with the Thank U system, nothing has worked. I consider turning to Hello Peter my last resort, so I'm hoping Edgars will make contact with me to sort out this issue once and for all.

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Replies (1)
Edgars
Edgars's reply12 Jun 2018, 16:14
Official

Thank you once again for making contact with us . Please accept our sincere apologies for the delayed feedback regarding your thank u points balance and the points that has expired.Kindly note that our team are busy with your query and will be in direct contact with you to provide feedback.

Kind regards

The Edgar's Customer Experience Team