Edgars New accounts are Useless

I app**** for a new account 1 week ago, I have received no reply whether it's approved or declined. When I reapply,it says it is pending verification. Does it take you so long to assess the application? Edgars claim that they give feedback within 48 hrs; BULL****!. I tried calling the new accounts department,they saying I'm must go to the branch,they cannot assist me, I am working, what should I do? Clearly Edgars doesn't want customers. Are edgars so lazy?