QH
Quinton Henry-Taylor
1 reviews | Active since Feb 2015
15 Nov 2018, 09:26
Edgars - NEW account opening a nightmare
Good day,
I have app**** for a new account online. I have been phoning your call centre numerous times to advice me the outcome etc and they keep telling me they can't help i must go into the store. What nonsense is this? I app**** online, why not advice me the outcome of it telephonically?
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
15 Nov 2018, 13:03Thank you for bringing this matter to our attention. Kindly note that we will escalate your query to our new accounts team for urgent update on the status of your application . We apologise for the delayed feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
Edgars's reply15 Nov 2018, 13:03
Official
Thank you for bringing this matter to our attention. Kindly note that we will escalate your query to our new accounts team for urgent update on the status of your application . We apologise for the delayed feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
QH
Quinton Henry-Taylor's updateReviewer Update
15 Nov 2018, 16:27Good day
I am still awaiting feedback from your accounts department which is in any case so rude when you phone them becuase they refuse to help me telephonically and when you do visit a branch they are rude to the consultant who phones, is this how you are treating your clients and people? i want this account approved and opened today or else...
QH
Quinton Henry-Taylor's update15 Nov 2018, 16:27
Reviewer Update
Good day
I am still awaiting feedback from your accounts department which is in any case so rude when you phone them becuase they refuse to help me telephonically and when you do visit a branch they are rude to the consultant who phones, is this how you are treating your clients and people? i want this account approved and opened today or else...
QH
Quinton Henry-Taylor's updateReviewer Update
15 Nov 2018, 16:28i expect a phone call from your accounts department today, apologizing for the delay and positive feedback.
QH
Quinton Henry-Taylor's update15 Nov 2018, 16:28
Reviewer Update
i expect a phone call from your accounts department today, apologizing for the delay and positive feedback.