Edgars new account frustration

The most frustrating new account application ever! I app**** online for a new Edgars account two weeks ago.

Having received no feedback I contacted the new accounts department, only to be told I needed to go to the store as they are unauthorised to give any information telephonically.

I went to the store only to be told by the person assisting me that my account is pending and he can't get hold of anyone at the head office-I should come back on another day (I have never waited more than a minute for the new accounts department agents to answer their phones).

I phoned the new accounts department again today and it's the same story, they cannot give me any info, I need to go to the store.

Why offer online applications at all if it causes this much frustration??