Edgar's never even bothered to clear my name after a year

To say I'm not only disgusted with edgars customer service but with also with How they handle customers. Last year my account got Sent to the lawyers for a small owned amount, which I payed last year. I app**** for finance this year just to find out that edgars never cleared my name and I'm still listed as a non payer. Now this is nearly 10 months later, so I phoned the lawyers and asked where my letter is and got told that Edgar's should've sorted it out when they where notified that the account was paid up. I then phoned the customer care line where I got told by a lady that the account was handed to the lawyers and it is no longer ( and I quote) their Baby. I am sick of phoning every department and not one of the *********** Staff members of Edgar's is willing to assist, I spent R200 of airtime phoning after them and then get told that it's not their Baby anymore. I tried phoning head office but the identity check does not pick up my account number nor my ID number so what am I supposed to do when no one from this store is willing to help nor assist? They made my name bad with the banks for a simple R186 outstanding and never even bothered to clear my name after it was paid. I will not recommend this store to anyone nor to even think about opening an account with them, I'm utterly disgusted in their service.