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Verna C

1 reviews | Active since Oct 2017

11 Oct 2017, 09:37

Edgars, Never Again!!!

Purchased goods online. Returned part of the order 13.09.2017. Today is the 11.10.2017. After many phone calls , I was eventually told that the refund had been actioned on the 26.09.2017 and it would take 10 days to process. I am still waiting for my refund. I do lots of online shopping with Zando, Spree, Superbalist and have never ever had such appalling service. I will never shop through Edgars again.

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Replies (4)
Edgars
Edgars's reply11 Oct 2017, 10:38
Official

Kindly note that as per our telephonic conversation. We are in liaison with the Online Refunds team on the matter , they will be in contact with you on discussing a way forward. Query ref no : ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply11 Oct 2017, 10:38
Official

Kindly note that as per our telephonic conversation. We are in liaison with the Online Refunds team on the matter , they will be in contact with you on discussing a way forward. Query ref no : ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply11 Oct 2017, 10:38
Official

Kindly note that as per our telephonic conversation. We are in liaison with the Online Refunds team on the matter , they will be in contact with you on discussing a way forward. Query ref no : ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

VC
Verna C's update16 Oct 2017, 08:48
Reviewer Update
So, I got a response from the call center within two minutes of posting my complaint 11/10/2017. I was assured I would be contacted by the refund team within two days. Well, here we are, 16/10/2017 and I am still waiting for that call. It is now over a month since I returned the goods and still no refund. So, so bad!!!! Never again will I shop online at Edgars