PM
Palesa M
1 reviews | Active since Sept 2015
05 Sept 2015, 18:58
Edgars negligence
I made a claim for my cellphone and they lost my documents no one is taking responsibility and after a month they want me to go get those documents again unacceptable
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Edgars's replyOfficial
07 Sept 2015, 15:20Hello Palistar,
Our attempt to contact you at 02:39 PM but we couldn't reach.
Thank you for raising your concerns with regards to your cell phone claim. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address urgently. We assure you this matter did not fall on deaf ears but it was escalated as a matter of priority,
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:39 PM but we couldn't reach.
Thank you for raising your concerns with regards to your cell phone claim. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address urgently. We assure you this matter did not fall on deaf ears but it was escalated as a matter of priority,
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply07 Sept 2015, 15:20
Official
Hello Palistar,
Our attempt to contact you at 02:39 PM but we couldn't reach.
Thank you for raising your concerns with regards to your cell phone claim. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address urgently. We assure you this matter did not fall on deaf ears but it was escalated as a matter of priority,
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:39 PM but we couldn't reach.
Thank you for raising your concerns with regards to your cell phone claim. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address urgently. We assure you this matter did not fall on deaf ears but it was escalated as a matter of priority,
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,